We accept returns of all unopened, unused and undamaged products and e-liquids no later than 14 days following receipt of your order. Buyer is responsible for shipping and handling costs for both ways with insurance to make sure product is back to us safely and securely.
Note: All E-Liquid products are NON-Returnable once opened.
Due to the nature of the devices that we sell, we cannot accept returns of any used products (for hygienic reasons). Because of this, we highly recommend researching the product that you are interested in before purchasing. Feel free to contact us before placing an order.
We will gladly correct our mistakes at no additional shipping cost to our customers.
If customer refused the packages for any other reasons, there will be a 15% restocking fee along with shipping charge.
Before you ship product(s) back, make sure to contact us. When returning an order or products, please include either a copy of the original Sales Receipt or Invoice, or a sheet of paper with your name, address, phone number and the reason for the return.
Replacements are going to be shipped out after we receive the defective item back at our facility.
Returns of any defective products are entitled to a replacement within 14 days of purchase. Customers are required to pay all shipping costs associated with a defective product return, unless the product was received DOA (dead on arrival).
Note: Any product must be returned in original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product. We can not accept a return without all the included items and will have to send the product(s) back to you.
All products claimed to be defective will be examined upon arrival. Any damage caused by the buyer will constitute a void of the manufacturer’s warranty. If the returned unit is determined to be operating normally upon inspection, we will need to ship the same unit(s) back at the customer’s expense. Returns will not be processed if the conditions of our Return Policy are not fully met.
JUUL Device: If you need to ask any questions or claim your warranty, please contact JUUL directly at support.juul.com
MYLE Device: If you need to ask any questions or claim your warranty, please contact MYLE directly at mylevapor.com/warranty-2
All missing and broken items must be reported within 48 hours of delivery. All glass products, components and accessories are not covered under warranty unless the product arrived broken.
For order cancellation requests, please use our “Contact Us” with the Title “Cancel Request: Order #”. Once the order has been shipped, we will not be able to cancel the order.