Warranty & Returns

We do NOT accept returns of unopened, unused and undamaged products, opened, damaged and used products, and e-liquid. Buyer is responsible for double checking order and product.

ALL SALES ARE FINAL.

DEFECTIVE PRODUCTS

ALL SALES ARE FINAL.

JUUL Device: If you need to ask any questions or claim your warranty, please contact JUUL directly at https://support.juul.com/s/.

MYLE Device: If you need to ask any questions or claim your warranty, please contact MYLE directly at https://www.sunrisevape.com/warranty-2/.

MISSING / BROKEN ITEMS

All missing and broken items must be reported within 48 hours of delivery. Components and accessories are not covered under warranty unless the product arrived broken.

ORDER CANCELLATION

For order cancellation requests, please use our “Contact Us” form with the title: “Cancel Request: Order #”. Once the order has been shipped, we will not be able to cancel the order.